Fee Structure, Payment & Refund Policy

General Information

• Transport fees are calculated from the beginning of the applicable term month, regardless of the student’s actual start date within that month. If a student starts using the service on 10 October, the transport fee for that term will be calculated from 1 October and not from the student’s actual start date.
• No sibling discount is available.
• No transport fees are charged for the months of July and August.

Fee Payment Deadlines

Term 1 – September to December – Payment Due: On or before 20 August

Term 2 – January to March – Payment Due: On or before 20 December

Term 3 – April to June – Payment Due: On or before 20 March

Payment Policy

1. Transport fees must be paid in full in advance for each term. Partial payments will not be accepted.
2. Once an invoice has been issued, the full invoiced amount becomes payable.
3. Any requests for cancellations, modifications, route changes, or additions to the transport service must be submitted in writing via email before the commencement of the applicable term.
4. Payment may be made by cheque payable to Arab Falcon Bus Rental LLC; or

5. Payment may be made by bank transfer using the details below:

Account Name: Arab Falcon Bus Rental LLC
Bank: Mashreq Bank
Branch: Karama Branch
Account No.: 019100025146
SWIFT Code: BOMLAEADXXX
IBAN: AE370330000019100025146

Please ensure that the invoice number and student name are clearly mentioned on the cheque or in the bank transfer reference. This will help us correctly identify the payment and allocate it to the appropriate student account without delay.

Refund Policy

Current Term

Transport fees relating to the current term are non-refundable.

Future Terms

Advance payments made for future terms may be refunded in full, provided that a written refund request is received before the commencement of the relevant term.

Students Leaving the School

Students who permanently leave the school and provide a valid School Leaving Certificate may be considered for a refund relating to current unused terms, subject to approval and the refund request being submitted before the commencement of the relevant term.

Force Majeure Events

In genuine force majeure situations beyond the control of both the school and Arab Falcon Bus Rental LLC, such as prolonged school closures or government-mandated suspensions of operations, a proportionate refund or transport credit may be considered where transportation services are disrupted for approximately ten (10) consecutive school days or more within a term.

Short-term disruptions, temporary closures, public holidays, distance learning periods, isolated incidents, or interruptions that do not materially impact the provision of transport services will not qualify for refunds, as the associated operational costs continue to be incurred.

By registering for the transportation service, parents acknowledge and accept the above fee, payment, and refund terms.